If you need any assistance in using DIaL3 services, please send a support requests to, and our team will try to help you as soon as possible. In your Email, please share as much detail as possible about your query.

Do not send email queries to EPCC ( You should only send support requests to EPCC if they relate to the use of SAFE (which is managed by EPCC).

Email notifications

We send system notifications and import announcements to registered users via the SAFE mailing lists. If you are not receiving these mails please check your mail preferences in SAFE: > 'Your Details' > 'Update email settings' > Make sure all three are checked

And your global mail setting > 'Your Details' > 'Update personal details' > 'Opt out of user Emails' > Make sure it is unchecked